FAQ

Is this real silk?

Yes, every OneThreadSilk scarf is 100% mulberry silk (tơ tằm dâu), sourced from Bảo Lộc, Vietnam.

 

Where do you ship from?

All orders ship from our studio in Ohio, USA. We currently ship within the US only.

 

How long does shipping take?

Orders are processed within 1–3 business days, then arrive in 2–5 business days via standard shipping, free on every US order.

 

Do you offer gift wrapping or a note?

Not currently. Each scarf arrives in our standard OneThreadSilk packaging.

 

Can I get a custom color or size?

Not currently. Items are sold as listed in the shop.

 

How do I care for my silk scarf?

Hand wash cold or dry clean; lay flat to dry away from sunlight; iron on low/silk setting. Full care guide on our Silk Care page.

 

Do you sell wholesale?

Yes, we work with select retailers through Faire. Reach out via our Wholesale Inquiries link for line sheets and minimums.

 

How can I reach you?

Message us through the Shopify contact form or email onethreadsilk@gmail.com. We respond within 1 business day.